Return and Refund Policy

Introduction

Our store, Descontosfera, is committed to your satisfaction. We want to ensure you have a great shopping experience with us.

Conditions for Exchange or Return

For an exchange or return to be accepted, the product must be in its original condition, with all tags and packaging. Furthermore, the request must be made within the stipulated timeframe.

Deadlines

You can request an exchange or return of a product within 7 days of receiving it, as stipulated by Brazilian law.

Procedures

To request an exchange or return, please contact us for instructions and a tracking code for returning the product. After receiving and verifying the item, we will begin the exchange or refund process.

Defective Products

If you receive a defective or damaged product, please contact us immediately so that we can resolve the situation in the best way possible.

Refunds

Refunds will be processed within a reasonable timeframe after the return is approved, and will be issued using the same payment method used for the purchase.

Exceptions

Some products or situations may not qualify for our return policy, such as personalized or used products, and will be evaluated on a case-by-case basis.

Contact

To request support or more information about our return and refund policy, please contact our team.

Customer service

Business Hours: Monday to Friday, 8 AM to 5 PM.
Email: cainavcgomes@gmail.com
Whatsapp: +55 (85) 99831-9556